Frequently Asked Questions | Shoptheworld UAE

Is Shop The World a legitimate website?
Absolutely! We take customer trust seriously and strive to provide a safe and secure shopping experience. Established in 2015, we've delivered millions of genuine, branded products to satisfied customers across 90+ countries. Our positive track record is reflected in the many positive reviews we've received on Google and Trustpilot.
Is it safe to buy from Shop The World?
Yes! We utilize a secure website with HTTPS encryption to protect your transactions and personal information. We also use advanced payment processing systems to ensure the safety of your funds.

Where is Shop The World headquartered?
Our headquarters is located in Mumbai, India.
Do you have a physical store?
Currently, we operate as a 100% online store, sourcing a wide variety of products from around the world.

What methods do you use to prevent fraud?
We verify all orders by checking delivery addresses against purchase history. Additionally, our secure payment gateways and fraud detection systems help prevent unauthorized transactions. In the unlikely event of fraud, we will investigate and issue a refund within 7 business days.
How do I know your website is secure?
Our website uses approved SSL certificates, verifiable at https://shoptheworld.in. All payment transactions are processed through secure, well-known payment gateways.

How can I contact customer care?
You can reach us 24/7 via email, WhatsApp, phone call, or live chat using the information provided on our 'Contact Us' page.

What are cookies and why do I need them?
Cookies help us collect visitor statistics to improve your website experience and offer advanced features. While these are periodically updated, you can visit our dedicated page for the latest information.
My order status is 'on hold' or 'cancelled' even though my payment went through?
This may indicate a temporary issue with your payment. The amount will likely reverse within a couple of days. Alternatively, contact customer care for assistance.
I haven't received an order confirmation email?
Please check your spam folder for the confirmation email. If you find it, mark it as 'Not Spam' to receive future emails directly in your inbox.
If you still can't find the email, please contact our support team immediately.
We'll be happy to assist you in locating the confirmation or resolving any issues related to your order.
Nothing happens when I click 'Place Order'?
Try clearing your browser cookies and restarting your browser. If the issue persists, contact our support team.

Do you offer Cash on Delivery (COD)?
Yes, COD is available for select products and locations.
How do I track my order?
Track your order easily through the 'Order Page' section in your account.
How do I use a coupon code?
Enter your code in the designated 'Promo Code' field during checkout. The discount will be reflected in your total order amount.
How can I use my wallet balance?
If you have funds in your wallet, you can apply them towards your purchase during checkout.
What happens with custom clearance for imported products?
We handle all custom clearance for imported products, ensuring a smooth delivery process for you.
Are there any gateway charges for payments?
Depending on your chosen payment method, there may be a small fee applied by the payment processor. This fee will be clearly displayed at checkout before you finalize your order.
Does Shop The World charge extra due to currency differences?
No, You will only be charged the total amount displayed in your cart at the time of checkout.
What payment methods do you accept?
Available payment options vary by country and are displayed at the bottom of our homepage and during checkout.

Are shipping fees refunded for returned products?
We offer full refunds, including shipping costs, for damaged, defective, or incorrect items received from Shop The World.
Do I need to pay anything extra upon delivery?
No, we do not charge anything other than what you pay at the time of check out.If you are requested to pay again then please contact us immediately.

Will I get a full refund if I cancel my order?
Refunds depend on the order status: For damaged/defective/incorrect items, you'll receive a full refund, including shipping costs.
For personal cancellations:
Before shipment: Full refund, After shipment processing: Partial refund (minus shipping costs),Once shipped: Order cannot be cancelled.
How do I cancel an order?
Contact our customer service team via email, chat, or WhatsApp.