Frequently Asked Questions (FAQ)

1. Why won't the laptop turn on or charge?

- Ensure you are using the included charger or a compatible USB-C charger.

- If the battery is completely drained, charge it for at least 30 minutes before attempting to turn it on.

- Try holding the power button for 10-15 seconds to force a restart.

- If the issue persists, please contact our customer support team.

2. Why does the laptop boot into BIOS instead of the operating system?

- This issue may be caused by the SSD becoming loose during shipping, making the system unable to detect the OS.

Solution:

• Enter BIOS and check if the SSD appears under the "Boot Option".
• If the SSD is not detected, disconnect the power, open the back cover, and gently press the SSD to ensure a secure connection.
• Restart the laptop to check if the issue is resolved.

- If the problem persists, please contact us for further assistance or replacement.

3. Do I need a specific charger to charge the laptop?

- This laptop supports USB-C charging and is compatible with PD chargers.

- Avoid using chargers with less than 45W power output, as they may result in slow or failed charging.

4. How do I charge the stylus pen?

- The stylus pen is rechargeable and requires a USB-C cable for charging.

- Charging time is approximately 1-2 hours, and a full charge lasts 8-10 hours of use.

- If the stylus does not work, please charge it for at least 30 minutes before use.

5. How to fix a blue screen (Recovery) issue?

- This may occur due to an interrupted system update or a loose SSD.

Solution:

• Perform a forced restart by holding the power button for 10-15 seconds.
• Enter BIOS and check if the storage device is properly connected.
• If the issue persists, try reinstalling the system using a Windows recovery USB.
• For further assistance, please contact our support team.

6. Does the laptop come with a pre-installed operating system?

- Yes, this laptop comes pre-installed with Windows 11 (or the designated OS version).

- If the laptop only boots into BIOS, please refer to the "Cannot Enter Operating System" solution above or contact us for assistance.

7. What software is supported on this laptop?

- The laptop supports most Windows applications, including Microsoft Office, Chrome, Photoshop, Zoom, and more.

- If certain software does not run properly, please check system compatibility, driver updates, and software settings, or reach out to us for help.

8. Do you provide technical support after purchase?

- Yes, we offer 24-hour response customer support to ensure your issues are resolved quickly.

- Feel free to contact us anytime, and we will assist you until you are completely satisfied!