The rate of failure in home appliances within the first 3 years is as high as 30%, causing frequent malfunctions and needless hassle. Thereby forcing people to waste valuable time, and money on repair services.

The Onsitego plans are here to solve all that. The plan starts at the end of your manufacturer’s coverage period. Products that carry a manufacturer’s coverage valid in India for at least 1 year at the time of purchase are eligible for an Onsitego Plan.

Get peace of mind with up to a maximum of 4 years of extra protection after the manufacturer’s coverage of 1 year expires. So, if your device fails any time after your manufacturer coverage expires.

The Coverage Scope:

Onsitego Plan covers the cost of:

- Eligible Parts cost

- Labour cost

- Transport cost

Onsitego plans come with a host of features designed to safeguard your device and save you from the hassle of getting your device repaired.

• Maximum Coverage: Onsitego protection plans replicate the manufacturer’s protection coverage for up to 4 additional years after its expiry for qualified products. This ensures that your device is covered throughout its life cycle.

• Cashless: This program is completely cashless. There are no hidden fees or charges.

• All Costs are Covered: Whether it is costs of repairs, labour, transportation, or taxes, we cover all the charges associated with repairing your device. You pay nothing.

• Repair or Replacement Promise: We understand that you cannot stay without your device for a long time; hence we promise that your device will be repaired and returned to you in a specified amount of time. If we cannot repair the device within time, we will give you a replacement. Free of Cost.

• Free Pick & Drop or At-Home Repairs: Whether it means picking up your device or sending a technician to your home to repair your device, we ensure that you never have to interact with a Service Centre ever again.

• No Paperwork Required: Onsitego Plan has a hassle-free process to file a Service Request. All you need to do is provide us a copy of the purchase invoice bearing the IMEI/Serial Number. You don’t have to submit any other document or fill up any forms.

• High-Quality Repair Promise: Your devices will be repaired by trained personnel and using high-quality spare parts every single time.

• No Depreciation: We will cover the full value of the device till the end of the plan.

• Products that do not carry an existing manufacturer’s coverage valid in India for at least 1 year at the time of purchase.

• Physical or accidental damage of any kind that causes internal or external components to malfunction.

• Malfunction issues arising on account of liquid/waterlogging.

• Issues arising out of wear and tear of the covered product.

• Issues or costs arising due to unauthorized repairs carried out on the covered product, improper usage and defects due to electrical wiring, plug(s), switches, extension box, inverter, grounding defects, damages due to sudden surge fluctuation, fluctuating voltage, loose contacts, etc.; and damages resulting from external causes like rat-bite(s), insect infestation or intrusion.

• Breakdown on account of any accessories not originally provided by the manufacturer of the covered product.

• Any issue occurring before the commencement of the protection plan or after its expiry.

• Breakdown or consumption of consumable products such as gas charging, cables, cords, cartridges, printer heads, tapes, software items, batteries, chargers, earphones, headphones, fuses, bulbs, styli, ribbons, plastic, rubber, sheet-metal parts, doors, mainliner, cracks, paintwork, product finish, dents, scratches, plugs, rubber pads, stabilizer, grills, casing, trays, light covers, filters, attachments, belts, toner, drums or any other add-ons (accessories such as blades, jars, tubs, covers, plates, etc.), cleaning and lubrication, alignment and descaling.

• Product(s) with removed or altered serial numbers.