SEE IT. HEAR IT. LIVE IT. SKY by Gramophone offers the finest audio, video and tech products in the industry. We're very careful about the products we offer and we want them to represent the best value in every price range. We have high standards for quality, performance, and value and are proud to offer products that we would want in our own homes. We stay on top of changes in technology and what's new in the marketplace to make sure we have the best value products in every range. We stand behind every product we carry and want you to love everything you buy from us. "Satisfaction guaranteed" isn't just a motto to us--it's the foundation of our business and the reason our business has endured for five decades.

SKY by Gramophone is the online division of Maryland based retailer Gramophone. Since opening in Baltimore Maryland in 1976, Gramophone has been a privately held, family-owned company with more than 100 employees, many of whom have been with the company for over a decade. Gramophone has five luxury showrooms throughout the Maryland and Washington D.C Metro areas including three Gramophone AV full line showrooms, the Gramophone Experience Center and the Kitchen Design Center by Gramophone. In addition to our showrooms our Design & Build, Electrical, and Custom Install teams offer in-house design and installation services to our many satisfied clients throughout the Mid-Atantic region and beyond.

Payment is required in full immediately upon winning an auction or selecting Buy It Now on an item.

Orders where payment is not received within 24 hours can be cancelled for non-payment and the items may be relisted for sale.

eBay Payments is our exclusive payment option for all purchases through our SKY by Gramophone eBay store. We can only ship to the confirmed eBay Address on your account and cannot change or alter an address once it is confirmed by eBay.

All orders will ship FREE via 3-5 business day standard shipping unless otherwise noted in the listing. Additional charges may be added when an expedited option is selected at checkout. Please verify your shipping address prior to checkout as we are unable to make any changes once checkout is complete. Please note that orders cannot be cancelled once an item has shipped or is in the shipping process. Our returns policy applies to all items once they have entered the shipping process.

Most orders are processed by our warehouse within 1-2 business days, excluding weekends and holidays. Televisions, furniture, large speakers, special orders and custom items will take additional time to ship. Please keep in mind that adverse weather conditions, remote delivery locations and carrier delay could cause your actual delivery time to be slightly longer. Our warehouses, shipping carriers and client support offices are closed on major holidays. Most packages will require an adult signature for delivery. You will receive an email confirmation of your order within 24 hours of placing your order and an additional email confirmation with tracking information once your order has been shipped.

Please note we are unable to deliver products to the following locations: Alaska, Hawaii, PO Boxes, US Territories, AFO/FPO or international shipping addresses.

SKY by Gramophone guarantees the quality of all items that we sell on eBay and your satisfaction is very important to us. Please contact us via eBay Messaging regarding any problems before leaving feedback.

30 DAY MONEY BACK GUARANTEE - We want you to enjoy your purchase from SKY by Gramophone. In most cases, eligible* items can be exchanged or returned for a full refund within 30 days of delivery. The following additional limitations will apply:

• Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.
• The money-back guarantee does not apply to prepaid installations or items that have been installed once installation has been performed.
  
• Items that have been installed included but not limited to mounts, in-wall/in-ceiling speakers and mobile audio equipment will only be exchanged due to manufacturer defects only. Issues arriving from improper customer installation can not be exchanged.
  
• Items marked as "Special Order" are not cancellable or returnable due to the custom nature of these products. This includes any associated freight or white glove delivery charges.
  
• You may choose an exchange or a refund for eligible* items that are returned in original condition with all packaging material and accessories.
  
• Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.

*Media Servers/Players and Oversized items (Furniture, Televisions, Projectors, Screens, Floorstanding Speakers and ALL items over 50 lbs) will receive a partial refund less any applicable restocking and shipping fees.**

DEFECTIVE ITEMS - Eligible products that are deemed to be defective during our 30 day guarantee may be exchanged for a new, working unit. Certain oversized products will require the manufacturer to schedule a service call or appointment with you in order to arrange service. Please contact us via eBay Messages to discuss any issues with an item that you have purchased from us.

FREIGHT DAMAGE - In the unlikely event that your item arrives damaged, we require notification of damages within 24 hours of receipt of the unit. You should also note any damage on the Driver's Bill of Lading for scheduled freight deliveries (if applicable).

SKY by Gramophone may refuse a customer return or charge a restocking fee when the returned item is not like new. Examples of conditions that will lead to refused returns or restocking fees include:

• Different item or serial number than what was originally shipped
• Missing parts, accessories or the original packaging materials
  
• Damaged because it was improperly packaged for return shipment
  
• Customer abuse or items that show excessive wear or use

**RETURN FEES

STANDARD ITEMS - You are responsible for shipping return items to our warehouse with a proper RMA number for your return. Please contact us via eBay Messages to receive your RMA number. Please pack your items carefully and use an insured carrier as we cannot be responsible for items that are lost, missing or damaged on their way back to our warehouse. Your RMA instructions will include the address to send your item to. Please do not ship your item back to the return address on your package.

FREIGHT & OVERSIZED ITEMS - Items originally shipped via a specialized freight (LTL) carrier require special shipping and will incur actual round trip freight charges which will be deducted from your refund in addition to any other return fees. Please contact us via eBay Messages to arrange for the return of an oversized item. NOTE: Our standard returns fee is 20% of the original purchase price for all freight/oversized items that are eligible for a return.

RESTOCKING FEES - In the event merchandise is not returned in its original condition or packaging, has excessive use a restocking fee greater than 20% may be assessed based on the item's condition.

REFUSAL FEES - Any package or shipment that is refused for any reason other than shipping damages will be subject to all round trip shipping/freight charges.