Q:Will the magnetic work if the phone has a case?
A: This wireless mag-safe power bank can worke very well with magsafe iphone case, and if you use normal case, the magnet will be very weak , but you can use the accessory of magnetic sticker(not include) to enhance the magnet.

Q: Is it normal that the battery gets hot while charging?
A: The temperature of the power bank will rise a little while wireless charging because of its small size but large capacity. It is normal and safe.

Q: Does it only support iPhone 12/13 series? Will it Charge iPhone 8 10 11?
A: The Magnetic alignment experience CAN ONLY Works flawlessly with iPhone 13/12 series. It can also charge iPhone 8 10 11 , but please use USB-C to 8 Pin Cable(not include) to charge. If you wireless charge your iPhone 8 10 11, it may lead to OVER HEAT and CHARGING STOP problem.

Q: Is it really 10000 mAh full capacity?
A: Yes, It is 10000 mAh. About the CAPACITY, based on laboratory testing, it can't release the whole capacity into devices because of the power loss of the portable charger itself when charging.The loss of wire transmission charging is less than that of wireless transmission.

Q: Why does the charging speed decrease When charging to 80%?
A: This is normal. Iphone is charged quickly before charging to 80%. After 80%, it will use slow charging to protect the battery and prolong the service life of the battery.

Q: Can the power bank charge the mobile phone while using the charger to charge the power bank?
A: Yes, When using the charger to charge the power bank, when the input is in the fast charging state, then turn on the wireless charging for fast charging. If you turn on the wireless charging first, then use the charger to charge the power bank there will only be 5W wireless charging.

Note:
1、Press the button to activate wireless charging before using the magnetic charging function.
2、The Magnetic alignment experience CAN ONLY Works flawlessly with iPhone 13/12 series
3、We suggest you please charge power bank in full for the first using.
4、It is recommended to use 15W wireless fast charging for the iPhone 13/12 series, because some mobile phones do not support 15W wireless fast charging.