Model Number: LW36
Q: What to do if the gets broken or the watch not hold a charge?
1. Contact the seller for help and lifetime after-sales service. (Go to Your Order--> Find the order ID in the list--> Click 'Contact with us')
Q: What to do if the watch doesn't record my sleep?
1. Please check if the watch has been upgraded to the latest version (Go to the "OnWear" app--> Device--> Click the “Device Version"--> “Download and Upgrade the new version”.)
2. Please restart the watch and wear it again the next day to check if there is a sleep record.
Q: What to do if I can't get it to connect to my phone or always get disconnected?
1. Please note that the maximum Bluetooth distance is 8-10 meters. If the watch was beyond the distance, it will cause the disconnection, you need to bind the watch to the app again.
2. If the "OnWear" app can’t detect the watch, please restart your phone and also reset the watch (Turn on the watch--> Click the ”Settings” icon--> “reset”.) Then try again.
3. If you still can’t connect the watch: please uninstall the "OnWear" app and also delete the "LW36" from the Bluetooth paired list of your phone. Install the "OnWear" app and try again.
Q: What to do if I can’t receive the Call/Text Messages/SNS notifications?
1. Make sure the Bluetooth is connected (Go to your phone settings--> Bluetooth--> check if there is s blue signal after Bluetooth device name, if no, please re-bind the device and click” OK ” to proceed.)
2. Make sure your phone allows the "OnWear" app to send notifications (Go to your phone settings-->Find the “"OnWear"” app -->Switch on “Notifications”)
3. If you still can’t receive any notification: please uninstall the "OnWear" app and also delete the "LW36" from the Bluetooth paired list of your phone. Install the "OnWear" app and try again.
From USA
